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Privacy Policy

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Privacy Policy

We have provided this Privacy Policy to inform you how the information we collect is used and of our practices. We also explain how and where we collect your personal information, as well as your rights over any personal information we hold concerning you.

This policy applies to you if you use our products or services online, by phone or through our mobile applications. This policy upholds our commitment to protect your personal information.

Who we are

In this policy, the terms “we” or “us” refer to

What type of information we collect and hold

  • Information that you provide to us including your contact details such as your name, address, date of birth, telephone number, email address, feedback you give to us by phone, email or post
  • Information about the services that we provide to you (including, for example, the products we have supplied to you, when and where they were supplied, how much they were purchased for etc.)
  • Your account login details, including your chosen password
  • how you use our services including our website, your IP address and any referrals to friends that you have made on our website
  • We do not store your credit/debit card details

    How your information is used by us

    The information we collect may be used to:

  • Make our services available to you
  • Process your orders
  • Process payments and refunds
  • Help us to ensure that our customers are genuine and to prevent fraud
  • Find ways to improve our services and websites
  • Contact you about products and services, as well as provide you with Special offers and promotions
  • Help answer your questions and solve any issues you may have

    Who we share your information with

    We do not sell your personal information to third parties. We are compliant with the Global Data Protection Regulation (GDPR). Your personal information is only shared with:

  • Our Secure Payment Gateway to process your orders
  • Email Providers to enable us to send you order confirmations and Special Offers
  • Fraud Prevention Service Providers

    We will not share your personal information with any third parties without your permission, unless to:

  • Comply with any law, regulation, subpoena, or court order
  • Help prevent fraud, or to protect the rights and our properties and staff
  • Respond to duly authorised information requests of governmental authorities

    How we inform you of our products and services

    We would like to periodically tell you about or Special offers and promotions and inform you of our products and services that will be of interest to you. Occasionally we may need to inform you of any service related messages. Where you have given us consent to do so, we may contact you by email.

    You are not required to receive these emails, and you can unsubscribe at any time. All our Special Offers email communications will have an unsubscribe link at the bottom of the email.

    Access to your information and how you can update it

    Under the General Data Protection Regulation (GDPR), you have the right to access the information that is held about you. If you choose to exercise this right and we agree that we are obliged to provide personal information to you or another person on your behalf, we will provide it to you or them free of charge (within 28 working days). We shall exercise our right to ask for proof of identity and sufficient information to verify your identity before providing any personal information to you or another person on your behalf.

    If any of the personal information we hold about you is inaccurate or out of date, you may ask us to correct it by contacting us (details provided below). You can also correct or update your personal information by logging into your account from our websites and go to your account.

    Security is committed to protecting the information with which you provide us.

  • We use a leading secure, PCI compliant payment gateway website to process your payment and we do not store your credit/debit card information.
  • We use secure socket layer software (SSL) to encrypt your personal information that you provide on our website. This technology prevents you from inadvertently revealing personal information using an unsecure connection.
  • Our website is certified with an SSL certificate, which verifies that our website is secure.
  • We keep your information confidential and store user personal data on a secure server, which is password protected and firewall protected.
  • Any data we collect online is stored at at their secure data centre.

    Contact Us

    We value your opinions. If you have comments or questions about our privacy policy, please send them to Our contact details are:

  • Email:
  • Phone: 020 8698 6884
  • Post:, 495a Bromley Road, Downham, Bromley, Kent, BR1 4PQ

    Removing Your Details

    If at any time you wish to have your information removed from our active database, please contact us. We will remove all your personal details but certain information regarding your past orders may be archived.

    You agree that you do not object to us using your personal information for any of the purposes outlined in this privacy policy and you confirm that you do not and will not consider any of these purposes as a breach of any of your rights under the General Data Protection Regulation (GDPR) 2018.

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